How can we help?
WhatsApp is the fastest way. For charges, receipts or anything that needs detail, email works better.
- WhatsApp: Dani, our AI assistant, replies first. If your case needs a person, it goes to the team with the context already noted.
- Email: contacto@dropdata.app — For charges, receipts, account details or anything that needs detail. Write from the email on your account. We usually reply within one business day.
- Instagram: @dropdata.app — Product and market updates. You can also send us a direct message.
To sort it out sooner, tell us
- The email you created your account with.
- The country or market where it happens.
- What you were trying to do and what you saw. A screenshot helps a lot.
Without waiting for a reply
- Request a refund — You have 14 days from the charge.
- Connect your AI to Dropdata — Step-by-step guide.
- See plans and pricing — What each one includes.
Frequently asked questions
Who replies on WhatsApp?
Dani, our AI assistant, replies first and handles most questions about plans, access and how things work. If the case needs a person, such as a charge, a refund or an account problem, it goes to the team.
How long does a reply take?
Dani replies right away. When a case goes to the team or you write by email, we usually reply within one business day.
How do I cancel or change my plan?
From your account, under Billing. You do not need to write to us. If something fails, tell us and we will check.
Can I request a refund?
Yes. You have 14 days from the charge to request it. The full policy is on the refunds page.
Do you help people who are not customers yet?
Yes. You can ask about plans, markets or how it works before subscribing.
Which markets do you cover?
Thirteen: Dropi in Chile, Colombia, Mexico, Paraguay, Ecuador, Peru, Panama, Argentina, Guatemala, Spain, Costa Rica and Venezuela, plus Dropea in Spain.
Which languages do you support?
Spanish, Portuguese and English.